Network Patient Services staff members are available to provide technical assistance and to assist you in meeting your patients' needs when it comes to Patient Engagement and person centered care, communication issues, depression screening, interpreting ICH-CAHPS results, dialysis travel, access to care, complaints and grievances and MORE!

Patient Access to Care:

Access to Care, Involuntary Discharge or Transfer

Bed Bugs

Paying for Dialysis

Grievance Policy

Patient Satisfaction:

Understanding ICH-CAHPS
Work, School, and ESRD (Vocational Rehabilitation)

Patient Engagement:

New ESRD Patient Orientation Packet (NEPOP)

Peer Mentoring
Patient Advisory Committee (PAC)
Patient Subject Matter Experts (SMEs)

Improving Communication Skills:

These stories provide helpful examples to improve communication:


Telephone Call

Patient Services Department:

Erin Baumann, MSW
Patient Services Director