Goal is to increase patient understanding and improve facility ICH CAHPS scores.

Project Guidelines

IPRO ESRD Network Program will be focusing activities to improve facilities In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey scores. To learn more about ICH CAHPS click here.

Project Timelines

  • April-September participating facilities will survey one sixth of their patient censuses monthly
  • April-May Network to send out QIA educational materials

For more detailed information about this QIA, be sure to watch the recording from the ICH CAHPS webinar held on


Project Lead

Erin Baumann, MSW
Patient Services Director