Reducing Grievances QIA

Our goals are to improve communication and establish an effective grievance process at the facility level.

Project Guidelines

IPRO ESRD Network Program will be focusing activities on establishing an effective and efficient grievance process so that patients feel comfortable handling their interpersonal, operational, and environmental issues with the facility. In preparation for our 2017 Grievance Quality Improvement Activity (QIA) we are collecting grievance logs from participating facilities. We are asking  facilities involved in this project to use the following Grievance Log Template to track facility-level grievances and send it back to the Network as directed in the notification letters.

  Project Deadlines:

 Useful Links:

Upset female patient

Project Lead

Erin Baumann, LMSW
Patient Services Director
(516) 209-5348
mailto:ebaumann@nw2.esrd.net

Emancia Brown, MSW
Community Outreach Coordinator
(516) 209-5549
ebrown@nw2.esrd.net